First, customer consultation

1. Customers make inquiries through telephone, email, online customer service and other channels.

2. Customer service staff respond promptly, warmly receive customers, and listen carefully to customer questions and needs.

3. Accurately record customer information and consultation content.

Second, demand assessment

1. Professionals conduct detailed analysis and assessment of needs based on the information provided by customers.

2. Determine the feasibility, complexity and urgency of the needs.

3. If necessary, communicate further with customers to clarify the details of the needs.

Third, plan formulation (customized products)

1. Based on the results of the demand assessment, formulate personalized service plans.

2. The plan should include service content, time nodes, expected results and cost budget, etc.

3. Submit the plan to the customer for review and adjust it according to customer feedback.

Fourth, contract signing (mass products)

1. After the two parties reach an agreement on the service plan, a formal contract is signed.

2. Clarify the rights and obligations of both parties to ensure the smooth progress of the service.

Fifth, service implementation

1. Form a professional service team and carry out service work according to the plan.

2. Regularly report the progress of the service to the customer and communicate in time to solve the problems that arise.

3. Strictly control the quality of service to ensure the expected results.

Sixth, acceptance and feedback

1. After the service is completed, invite the customer to accept it.

2. The customer evaluates and gives feedback on the service results.

3. If the customer is dissatisfied, make corrections in time until the customer is satisfied.

Seventh, after-sales service

1. Provide after-sales service for a certain period of time, answer customer questions, and handle follow-up issues.

2. Regularly visit customers to understand their satisfaction with the service and new needs.